Cancellation policy

Black Brick Audio Order Cancellations

If you need to cancel your order, please email Black Brick Audio at blackbrickaudio@gmail.com or through the contact form including your name, order number, and the email address used to place the order. Important Note: Orders that have already been fulfilled can not be cancelled and instead will be processed as a return and subject to a 25% restocking fee. All orders marked in stock are typically fulfilled within 1-5 business days (Monday - Friday 9 am - 5 pm MT) and do not qualify for cancellations once fulfilled. All pre-orders may be subject to a restocking fee upon cancellation if the product has begun production.

Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.
Subscriptions
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.
Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.
If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.
See our returns policy for more details on returns and refunds.
Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect full payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.